GB9 Privacy Policy — Your data is safe with us

1 What information we collect

When you register on the gb9 platform or use our services, we collect certain specific information — needed to serve you and keep your account secure.

The information gb9 collects includes your full name, mobile number, date of birth, and details related to your payment methods. Your device's IP address, browser type, and activity history on the platform are also recorded.

• Identity Information: Full name, date of birth, national ID number (if verification is required)
• Contact Information: Mobile number, email address
• Financial Information: Mobile banking number, transaction history
• Technical details: IP address, device model, operating system
• Usage Information: Gaming history, betting records, login timestamps

2 How We Collect Information

Gb9 collects your information through several methods, primarily via three channels.

Information Provided Directly: Information you provide directly when you register, make a deposit, request a withdrawal, or contact support on gb9.

Automatically collected information: When you browse the gb9 website, certain information is collected automatically through cookies and tracking technologies.

From Third Parties: Payment service providers (such as bKash or Nagad) receive limited data solely to confirm transactions. This information is used exclusively for financial security purposes.

3 Purpose of Data Use

Gb9 uses your information for specific, legitimate purposes only. No data is ever used without good reason.

• To create, manage, and secure your account.
• To process deposits and withdrawals.
• To verify age and identity.
• To prevent fraud and money laundering.
• To provide customer support and resolve complaints.
• To ensure responsible gaming.
• To improve platform performance and the overall user experience.
• To meet legal and regulatory obligations.

4 Data Sharing Policy

Gb9 follows a strict policy when it comes to sharing your personal information. Your data may only be shared in the limited circumstances outlined below.

• Payment Providers: Only the information necessary to process deposits and withdrawals.
• Legal obligations: To comply with court orders or government directives.
• Fraud Investigation: To relevant authorities when investigating suspicious activity.
• Technology service providers: Those who assist in operating the platform, under strict confidentiality agreements.

Outside of the cases listed above, gb9 will not share your information with any third party under any circumstances. This is the cornerstone of our Privacy Policy.

5 Data Security Measures

Gb9 uses state-of-the-art technology to protect your data. Our security operates across multiple layers to ensure no unauthorized party can access your information.

• SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-factor verification: An additional layer of security at login.
• Firewall Protection: Advanced firewall to block unauthorized access.
• Regular Security Audits: Regular audits to identify and address vulnerabilities.
• Restricted access: Only authorised staff can access information on a need-to-know basis.

6 Cookie Policy

Gb9 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Gb9 uses three types of cookies. Essential cookies Those without which the site cannot function — such as login sessions. Functional cookies Remembers your preferences and Analytics cookies Helps us understand which sections of the site are used most.

You can disable cookies through your browser settings. However, turning off certain essential cookies may limit access to some features on gb9.

7 Your Rights

As a gb9 user, you have a number of rights over your own information. We respect and uphold each of these rights.

• Right to Know: You may request details on what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: Subject to certain conditions, you may request that your data be deleted.
• Right to Object: You may object to the use of your data for specific purposes.
• Data portability: You may request a copy of your data.

To exercise any of the rights above, email us at support@gb9.best. We typically respond within 7 business days.

8 Children's privacy

Gb9 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18.

If you believe your child is using gb9, please contact us at support@gb9.best immediately.

9 Data Retention Period

Gb9 does not retain any data longer than necessary. Separate retention periods are defined for different types of information.

After an account is closed, most data is retained for five years due to legal obligations. Financial transaction records are kept for seven years. Login and security-related data is deleted after twelve months.

After the designated period, your data is securely destroyed or anonymised so that you can no longer be identified.

10 Changes to the Privacy Policy

Gb9 may update this Privacy Policy as needed. Users will be notified of any significant changes via their registered mobile number or email.

Continuing to use gb9 after any changes to this policy will be considered acceptance of the updated Privacy Policy. We recommend checking this page from time to time.

11 Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to gb9 through the channels below.

• Email: support@gb9.best
• Live chat: Click the chat button at the bottom right of the website
• Time: 24 hours, 7 days

For formal data protection complaints, email support@gb9.best with "Privacy Request" in the subject line. We respond within 7 business days.